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Outside The Box

A Moving And Shipping Blog

What You Need To Know About Moving and Shipping Insurance

Posted in Moving, Shipping on Nov 09, 2012, tagged with insurance, moving costs

So you’re planning and preparing to make a move, and you’re in the process of packing up your stuff and send it off to a new location. With all the details involved with planning a long distance move, have you thought about moving and shipping insurance?

There are some realities to moving and/or shipping some of your household goods that most people don’t really want to think about, including damage to your belongings. Most damage occurs when cargo is being loaded onto or off of the truck, but damage can also occur if cargo shifts in transit. The vast majority of furniture shipments and small moves TSI handles go smoothly and without any damage to our customer’s belongings, but sometimes, things happen that even we can’t control or predict and as a result, some items or pieces of furniture can be broken or arrive in poorer shape than when it left your house.

Aside from doing your best to wrap, box, or even crate your pieces of furniture or important household goods, making sure your items are covered with insurance is the smartest thing you can do when you're shipping household goods long distance. 

All of our shipments include federally mandated shipping insurance, but for expensive or especially sentimental items, we offer additional insurance to give you peace of mind.

Economy shipments include coverage at $0.10 per pound.

White glove shipments include coverage at $0.60 per pound.

Here are three other things you need to know about moving and shipping insurance:

  • You'll need to know the declared value of your items. "Declared value" refers to the value of your possessions based on the total weight of the shipment, multiplied by a specific dollar amount per pound. Add up the number of items you're shipping, the total weight, and their individual replacement values to determine total declared value. The best way to determine the value of each item is to locate the original receipt or appraisal. If you can't find that documentation, you can establish an approximate value by doing some quick online research to find out the value of comparable models.

  • Take photos of all your items before you pack them so you can establish their original condition if damage is sustained and you do need to make a claim. Make sure you get photos from every angle, and take close-ups of any existing damage.
  • You may already have some coverage. Before you purchase additional shipping insurance, contact your current insurance and credit card providers. You may already have some insurance benefits or coverage from your homeowner’s insurance policy, and some renter’s insurance policies have stipulations for this too. Ask questions and get a complete understanding of your current coverage before your items leave your home or place of business. You would never want to find out after-the-fact that the coverage wasn’t sufficient to cover the cost of repair, or that a certain piece of furniture wasn’t covered. 

What to do if your items are damaged

If your items are damaged in transit, follow these steps:

  1. Accept the delivery.
  2. Document damages on your delivery receipt.
  3. Report damages immediately. Damages must be reported within 48 hours of delivery to be eligible for an insurance claim.
  4. TSI will initiate the claims process. Be prepared to provide proof of damages, proof of value, and a repair estimate.

Claims are subject to a $100 deductible. 

All items must be insured for their full actual cash value. Customer must provide an inventory with values per item/box at time of scheduling. Customer-packed boxes or items are subject to a limit of $250 per box/item. Insurance is not available for televisions. Some restrictions may apply on high-value items. There is a $100 deductible on each shipment.