Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
We were very satisfied with every part of the delivery service. From first contact to pick up and delivery we found a professional company that we would recommend to anyone needing a transit company. Thank you for the exceptional service!
- Judy N.
Grandfather Clock Delivered Safely!
The people were very nice and efficient and knew what they were doing.
- Henrietta L.
Great Customer Service!
The entire experience went smoothly, was very efficient and was happy with the price too!
- Brittany B.
Well priced with Superior Service
TSI was responsive and very helpful in getting us through our first experience at shipping a grandfather clock that held an immense amount of sentimental value. the Company was also especially helpful to help us navigate getting the pickup date in between vacation dates. Thank you for getting the clock to our family who live in another state. When I need to ship things in the future I will be using TSI.
- Dvonne Henderson
I used this company many years ago for an eBay purchased dining table and am pleased that they are still a reliable and excellent company. This time I purchased a library card catalog in Chicago that needed to get to me in Santa Monica. The booking process is easy and informative. The follow-ups and updates are good and best of all the delivery guys were polite, professional and considerate. Use them with confidence.
- Laurelei B
The pick-up men were professional and efficient – no nonsense and finished in less than 15 minutes. I am so pleased with every aspect of the process, and I will most certainly recommend TSI to anyone I encounter who needs shipping. Overall, I say “Bravo” to you. It was refreshing to deal with a service provider who obviously takes the “service” part seriously.
- Helen
Way To Go
TSI took customer service to its highest level throughout this entire process. I was informed, and received timely notifications as to status, the service was precisely delivered as promised.... I was thrilled and highly satisfied. I have recommended your service to three other families SO FAR. Good service at a competitive rate is alive and well at TSI - thanks to all beginning with Steve Sergeant and ending with the drivers who brought my family heirlooms down my driveway! Kudos all around.
- Rose E.
Awesome Rates and Service! Have Recommended to Many Others
Professionally handled -everything was carefully wrapped and loaded, workers took notes on condition of furniture, they took their time to be careful, were polite, thorough and efficient. Very happy with your service and company. Notifications via email and phone calls were much appreciated. Would highly recommend your company.
- Joeseph
Very Happy With Transit Systems