Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
I was impressed with Corey and his partner as they delivered and moved in the furniture and put the table back together. My sister was impressed with the movers that picked up the furniture. 2 items, brown protective bags that the dining table leaves were stored in, were not delivered. Corey remembers seeing them in the warehouse, but nobody knew whose they were and what they were. However, it is no longer a problem, because they were delivered on a later truck. I don't really understand why the leaves were ever taken out of the storage bags, because they are for protection, but it doesn't matter now. I'm satisfied, and didn't mark anything being lost for the earlier question on this survey.
- Judith A.
Great Service And Delivery
TSI was able to handle my shipment of oriental rugs from a small town in NY to CA. On short notice they made it happen. All items were well packed and arrived safely and on time. The service was very professional, accessible and friendly.
- Christine O.
Kathy Temple was FABULOUS. Super responsive and always available for my many many questions. She is a gem. Shipping went seamlessly!
- Kathie M.
Responsive with Great Service
After a bad experience with another company I reached out to TSI for a quote. They were quick to respond, answered my questions in a timely manner, and kept me up-to-date on the progress.
- Deborah Fetherland
I was very pleased with the service. It was excellent and well priced!
- Victoria C.
Well Priced and Simple to Set Up
Very professional staff. Communication was always prompt, polite and expressed great interest and assurance in our transaction. Updates were frequent and accurate. Everything was done exactly as promised. Our item arrived in perfect condition. Not a scratch! We had a wonderful experience working with TSI.
- Christine K.
Item Arrived in Perfect Condition
well organized, clear in expectations. you get what you pay for.
- Thomas Wallach
The pick-up men were professional and efficient – no nonsense and finished in less than 15 minutes. I am so pleased with every aspect of the process, and I will most certainly recommend TSI to anyone I encounter who needs shipping. Overall, I say “Bravo” to you. It was refreshing to deal with a service provider who obviously takes the “service” part seriously.
- Helen
Way To Go