TSI operates in the shipping niche of small loads, which is not easy to find. The customer service in planning is very good. The pick up and delivery of the item were as represented. It arrived in good condition. My only thought is that the price for shipping the item was high, though not as high as some competitors. I would use TSI again.
- Vanessa H
Dining room set was picked up as scheduled and with no problems. Delivery was within the time expected and the delivery personnel were very polite, careful, assembled the table correctly and asked a few times if we needed anything else and if they could do anything else to help. Even all the extra seat cushions arrived in one piece. I'm retired military and our family has moved many times. This shipment was the easiest and best I've seen to date! Thank you very much as my Mother was very proud of this table and she left it to us in her will. Thank you for taking such great care of our memories!
- Peter D.
Taking Care of Our Tangible Memories
WELL DONE. The TSI group explained the entire procedure of pick up and delivery. When I asked my long time UPS shipping guy if UPS could pick up and deliver a very important piece of furniture in Lexington, Va. and deliver to Knoxville, Tn., he said yes but I should absolutely use TSI. He was right.
- Doug Klein
TSI took customer service to its highest level throughout this entire process. I was informed, and received timely notifications as to status, the service was precisely delivered as promised.... I was thrilled and highly satisfied. I have recommended your service to three other families SO FAR. Good service at a competitive rate is alive and well at TSI - thanks to all beginning with Steve Sergeant and ending with the drivers who brought my family heirlooms down my driveway! Kudos all around.
- Rose E.
Awesome Rates and Service! Have Recommended to Many Others
I had a grandfather clock and my Mom's China shipped... everything was in fantastic shape. TSI did a great job!!!!
- Patricia B.
Items Arrived Perfectly
Have used TSI a few times. What a wonderful concept to get any item from anywhere in the country. I have found unique furniture on ebay and TSI is the only way to get it delivered. You have to wait a couple weeks or so until they accumulate all the "small moves" and get it to you, but it is worth the wait in order to own fabulous finds. It is considered "white glove service", so they do all the packing/unpacking on both ends. Phone reps who took order always friendly, available and helpful. Delivery guys pleasant and professional.
- kerry j
Clock arrived safe and was delivered, unpacked, set up in a very professional manner.
- Larry K.
Grandfather Clock Arrived Safely.
I could not have been happier all around. The company, TSI, was truly professional. I wouldn’t hesitate to recommend or use the company again. It took about 3 1/2 weeks from initial phone call to delivery in my living room. I was in no rush so this suited me perfectly. A+ 10 Stars.
- Shannon
Very Trustworthy Shipping Company
TSI was amazingly helpful. Very reassuring, professional, and responsive. The movers were also very professional, and incomparably better than the movers hired by typical furniture delivery services. The only thing I wish was better is the window for shipment, which is 20 business days, but that was part of the deal, which I understand.
- Xin P.
Amazingly Helpful Staff