I was impressed with Corey and his partner as they delivered and moved in the furniture and put the table back together. My sister was impressed with the movers that picked up the furniture. 2 items, brown protective bags that the dining table leaves were stored in, were not delivered. Corey remembers seeing them in the warehouse, but nobody knew whose they were and what they were. However, it is no longer a problem, because they were delivered on a later truck. I don't really understand why the leaves were ever taken out of the storage bags, because they are for protection, but it doesn't matter now. I'm satisfied, and didn't mark anything being lost for the earlier question on this survey.
- Judith A.
Great Service And Delivery
I shipped two large couches from Southern California to Northern California. They were picked up as scheduled, nicely wrapped for shipping, and delivered in a timely fashion. When they arrived, they were unwrapped, put in place and all of the wrapping was removed. Flawless, professional and extremely reasonable - a terrific company!
- John Rieber
TSI took customer service to its highest level throughout this entire process. I was informed, and received timely notifications as to status, the service was precisely delivered as promised.... I was thrilled and highly satisfied. I have recommended your service to three other families SO FAR. Good service at a competitive rate is alive and well at TSI - thanks to all beginning with Steve Sergeant and ending with the drivers who brought my family heirlooms down my driveway! Kudos all around.
- Rose E.
Awesome Rates and Service! Have Recommended to Many Others
Super friendly staff, prompt pick-up in Pennsylvania of my mother's grandfather clock, and delivery was within a month in Montana. The key was lost, but lucky me my clock guy in Montana had an extra and with a little modification made it work. I would use TSI again.
- Betty B.
Always courteous on phone and in person.
Prompt response to questions.
Faster delivery than projected.
No damage and inside delivery.
- Michael Stone
My delivery was sent much earlier than expected, which was great and I loved that they packaged everything up safely and securely. I thought the price for the service and transit of the furniture piece was very competitive. I am happy that I went with TSI.
- Stephanie H.
Everything Arrived Packaged Neat and Fast
The two gentlemen who picked up and delivered my shipment were courteous and professional. They did an excellent job. TSI does exactly what they say they will do. It is important that the shipper understands the time needed to complete the transaction and remains patient. Thank you for a job well done.
- Bob C.
Masters at Shipping
Tom my sales rep was exceptionally good I must have called them 6 times for different quotes or combinations of quotes. He was terrific and very attentive, kept all the details in order. The pickup time great and the overall delivery was a good bit of time period but for my application that didn't matter. The price is right, follow through by the team who picked up the equipment were all very good. I frankly didn't know there was a company out there that could do it turn key. 4 boxes and furniture delivery all with TSI. I'll remember this in the future if I move back to Illinois from Florida. Overall you guys were terrific thanks Tom for being my point of contact.
- Gary F.
Very Satisfied Move From IL to FL
This is the 2nd time I have used TSI to ship family heirlooms across the country. Professional, easy and friendly to work with setting up transporting a treasured family heirloom across the country. Great communication. Wrapped and packaged trunk with care and with many layers of padding. The recipient was pleased with the delivery, unpacking and placement of the trunk.
- Susan C.
TSI Impressed Again