TSI operates in the shipping niche of small loads, which is not easy to find. The customer service in planning is very good. The pick up and delivery of the item were as represented. It arrived in good condition. My only thought is that the price for shipping the item was high, though not as high as some competitors. I would use TSI again.
- Vanessa H
Service was professional, I knew what to expect, delivery guys went especially out of their way to make sure everything was perfect before they left. Would definitely use TSI again! Thanks!!
- Nancy R.
Prompt Delivery with Attention to Detail
I found TSI on-line and read the reviews, which were positive. That is why I decided to send my favorite piece of furniture from Indiana to California. We were totally satisfied and Transit Systems lived up to its reputation.
- Phyllis G.
The Reviews Were True!
I was very pleased with your service. The furniture was carefully packed and picked up and delivered with extreme courtesy by movers. The customer service was efficient, explained the process and insurance well and available for follow-up calls.
- Janeen K.
Carefully Packed Furniture
Tom my sales rep was exceptionally good I must have called them 6 times for different quotes or combinations of quotes. He was terrific and very attentive, kept all the details in order. The pickup time great and the overall delivery was a good bit of time period but for my application that didn't matter. The price is right, follow through by the team who picked up the equipment were all very good. I frankly didn't know there was a company out there that could do it turn key. 4 boxes and furniture delivery all with TSI. I'll remember this in the future if I move back to Illinois from Florida. Overall you guys were terrific thanks Tom for being my point of contact.
- Gary F.
Very Satisfied Move From IL to FL
Professionally handled -everything was carefully wrapped and loaded, workers took notes on condition of furniture, they took their time to be careful, were polite, thorough and efficient. Very happy with your service and company. Notifications via email and phone calls were much appreciated. Would highly recommend your company.
- Joeseph
Very Happy With Transit Systems
I needed to ship an antique dresser from Indianapolis to Atlanta. It was an old, fragile piece that had more sentimental than actual value. They packed it carefully and took a great deal of care when moving it. In the midst of the shipping period, the recipient had to leave the country unexpectedly without a definite return date. TSI stored the piece and delivered it within days of the recipient's return. The communication was wonderful. All the staff were extremely helpful and friendly. They gave me their direct phone numbers and responded right away when i contacted them. I would highly recommend them.
- Roxanne K
The pick-up was a few weeks outside of the estimated 15 days. That was fine, When I contacted Philip Trendler, it was resolved and shipment was picked up a few days later. Excellent customer service in a segment of the industry that has earned a terrible reputation. Professional treatment from the first contact to this survey. You provided considerable value for dollars spent.
- Bruce W.
Adaptive and Prompt Shipment
In 50 years of being in businesses that required shipping, TSI is far and away the absolute best I have ever worked with. I have never had this kind of service from any other person taking care of my shipping needs, both coming and going. I will continue to use TSI for all my shipping needs.
- Albert B.
TSI is the Absolute Best
