We were pleasantly treated throughout the entire process. From the booking to the actual delivery, everything was communicated extremely well and we were very happy with the services.
- Joan W.
Simple Process with a Responsive Team
TSI was absolutely outstanding for my cross country, small move. They were thorough, professional, courteous, and incredibly responsive. Only one plate was broken in the move (and I packed everything, so that was my responsibility). All boxes and one bundle were delivered on time and in excellent condition. I highly recommend TSI.
- Veronica
TSI is Incredibly Responsive
My antique chairs, though not restored, were handled with great care and arrived in same condition as they left. I will definitely use TSI again.
- Marion M.
Antique Chairs Arrived Just Fine
Excellent in every category. Both pick up and delivery were as scheduled. Arrived on date expected. Notified of exact time the evening before. Guys were courteous and handled things carefully. No damages whatsoever! During delivery, guys took furniture up 16 steps and set it up. Even antique mirror was perfect on arrival.
- Lois
Antique Mirror Shipment Went Smoothly
When I selected TSI, I very nervous since time and money were the two resources that I could not afford to waste. They did not disappoint me . Overall my experience with TSI was great.
- Susan B.
No Disappointment
Very good communication with my moving consultant on the front end. He arranged for local vendor to pick up goods as my window for being in LA did not coincide with their regular crew. The local vendor held the goods until TSI’s crew picked them up. Goods arrived week of December 14th in good shape. Very nice guys who delivered goods.
- Patrick
Very Nice Delivery Guys
I was impressed with Corey and his partner as they delivered and moved in the furniture and put the table back together. My sister was impressed with the movers that picked up the furniture. 2 items, brown protective bags that the dining table leaves were stored in, were not delivered. Corey remembers seeing them in the warehouse, but nobody knew whose they were and what they were. However, it is no longer a problem, because they were delivered on a later truck. I don't really understand why the leaves were ever taken out of the storage bags, because they are for protection, but it doesn't matter now. I'm satisfied, and didn't mark anything being lost for the earlier question on this survey.
- Judith A.
Great Service And Delivery
The entire experience went smoothly, was very efficient and was happy with the price too!
- Brittany B.
Well priced with Superior Service
Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A