I was very pleased with your service. The furniture was carefully packed and picked up and delivered with extreme courtesy by movers. The customer service was efficient, explained the process and insurance well and available for follow-up calls.
- Janeen K.
Carefully Packed Furniture
TSI provided incredible service from start to finish. Carol took care of my call by providing exact information about the process, timing and cost. All were accurate and there were no surprises. Pickup was as promised and delivery was likewise as expected. Delivery men were helpful placing the items exactly where we wanted them. We were concerned about a piece of art that was shipped. No problem. it was boxed by the pickup service and delivered in perfect condition. Outstanding service.
- Bob Paul
Very good communication with my moving consultant on the front end. He arranged for local vendor to pick up goods as my window for being in LA did not coincide with their regular crew. The local vendor held the goods until TSI’s crew picked them up. Goods arrived week of December 14th in good shape. Very nice guys who delivered goods.
- Patrick
Very Nice Delivery Guys
Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
This is the 2nd time I have used TSI to ship family heirlooms across the country. Professional, easy and friendly to work with setting up transporting a treasured family heirloom across the country. Great communication. Wrapped and packaged trunk with care and with many layers of padding. The recipient was pleased with the delivery, unpacking and placement of the trunk.
- Susan C.
TSI Impressed Again
The two gentlemen who picked up and delivered my shipment were courteous and professional. They did an excellent job. TSI does exactly what they say they will do. It is important that the shipper understands the time needed to complete the transaction and remains patient. Thank you for a job well done.
- Bob C.
Masters at Shipping
My Grandfather Clock arrived in perfect shape. The guys who moved it, placed it, hung the pendulum and weights (which I didn't expect). All I had to do was set the time. It's been keeping perfect time since.
- Randall N.
Attention to Detail for My Grandfather Clock
Very professional and responsive from beginning to end.
- Tracy K.
Kind with My Furniture
Moved my grandfather clock and did a great job. Would definitely recommend.
- Charles Graham
