My experience with TSI has been excellent. I had an interesting shaped shipment and they provided the best quote with no hidden fees. Each person I spoke with was very helpful and provided quality service.
- Zane
Interesting Shaped Shipment was Excellent
The pick-up was a few weeks outside of the estimated 15 days. That was fine, When I contacted Philip Trendler, it was resolved and shipment was picked up a few days later. Excellent customer service in a segment of the industry that has earned a terrible reputation. Professional treatment from the first contact to this survey. You provided considerable value for dollars spent.
- Bruce W.
Adaptive and Prompt Shipment
Communication was excellent. Appreciated the fact that I could actually speak with a representative as well as communicate online. I was apprehensive about sending family heirlooms across the country! Would not hesitate to use your service again.
- Mary
Communication with a Real Rep
Carol was fantastic with customer service. I was worried about using a service like this, as you can read crazy things on the internet, but she told me she had been with the company 20+ years, and any question I asked her she was very educated and explained things clearly to me. Thank you Carol for making a stressful time in our lives less stressful!
- Doreen M.
Knowledgable Staff!
Overall TSI was very responsive and frequently updated me on status of my shipment. The whole process was quite quick from initial pickup to final delivery. I felt like they took good care of my personal items. I priced a few other services and theirs looked like the best value.
- pete waldorf
Getting my kitchen table shipped from Florida to New York was a breeze. TSI made is easy to get a quote and schedule pick up and drop off. The best part was communication and accuracy around pick up and drop off times so there was no wasted time waiting around for the truck. And my glass-top table arrived safe and sound.
- Liz Carollo
My experience with TSI was an extremely good one. My consultant was pleasant, knowledgeable, and patient with all my questions. My shipment was picked up early in the stated time frame and delivered early within the stated time frame. Everything was in good shape and the ‘white gloves’ delivery team did a great job with the re-assembly.
- Patricia
Working With TSI Was Wonderful
The gentleman who picked up was efficient, professional, well-mannered, and prompt. The gentleman who dropped it off for my sister was equally the same, and she was thoroughly impressed with how helpful he was! This was a special delivery to help my sister's family out, and I am eternally grateful it was managed with the same white gloves as if I did it personally.
- Brady F.
Outstanding Service to My Sister!
I was very pleased with your service. The furniture was carefully packed and picked up and delivered with extreme courtesy by movers. The customer service was efficient, explained the process and insurance well and available for follow-up calls.
- Janeen K.
Carefully Packed Furniture