Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
Thanks for shipping cherished items from my childhood home across country to my home. You worked to get me the lowest price and were so thoughtful, which really helped me during the time following my father’s death. Now I have a few pieces of furniture, family photos and mementos with me in my own home to remember them by.
- Janet B.
Cherished Items Successfully Shipped Across Country
Excellent service from the time I emailed for quote to the drop off. A rep contacted me the same day with a quote and after explaining my situation he recommended the white glove. The delivery crew were very professional, friendly and they were easy to work with in scheduling the drop off. I would not hesitate to recommend them and will use them again when the need arises.
- Terri S.
Awesome Job! Will Recommend
I scheduled pick up for my grandfather clock in California and they arrived on time. After carefully loading my clock into the van, they took it to the shop for crating and from there it was shipped to Massachusetts. They called the day before to schedule the drop off. Again they arrived on time and very carefully brought the clock into my home and unpacked it, then took all the packing material with them when they left. I am very pleased with their professionalism.
- Beverly M.
Clean and Friendly Customer Service for My Grandfather Clock
The two gentlemen who picked up and delivered my shipment were courteous and professional. They did an excellent job. TSI does exactly what they say they will do. It is important that the shipper understands the time needed to complete the transaction and remains patient. Thank you for a job well done.
- Bob C.
Masters at Shipping
The pick-up men were professional and efficient – no nonsense and finished in less than 15 minutes. I am so pleased with every aspect of the process, and I will most certainly recommend TSI to anyone I encounter who needs shipping. Overall, I say “Bravo” to you. It was refreshing to deal with a service provider who obviously takes the “service” part seriously.
- Helen
Way To Go
Only 4 of the 6 items were delivered on the initial scheduled date. It took almost a week to locate and reschedule a delivery for the missed items, arriving 12 days after the original date. Overall, I'd rate TSI 8 out of 10!
- Christopher K.
Late Delivery, Good Service.
I'm really pleased with this company. I would recommend this to anyone.
- Trudy C.
Really Pleased
Engaging a shipping company to transport several furniture pieces from Washington state to Vermont and South Carolina turned out to be much more challenging than we anticipated given all the transportation issues caused by Covid and the fact that we were only shipping a total of four pieces.
We found TSI online and decided to make one shipment of two pieces and, if all went well, we would then arrange for a second shipment.
The TSI representative (Kathy Templeton) was responsive, knowledgeable and capable. The furniture pieces were well wrapped at pick-up, delivered in the same shape as when they left our home and within the expected time frame.
Everything went very well - thank you TSI.
- Dick Breen