TSI was amazingly helpful. Very reassuring, professional, and responsive. The movers were also very professional, and incomparably better than the movers hired by typical furniture delivery services. The only thing I wish was better is the window for shipment, which is 20 business days, but that was part of the deal, which I understand.
- Xin P.
Amazingly Helpful Staff
The pick-up was a few weeks outside of the estimated 15 days. That was fine, When I contacted Philip Trendler, it was resolved and shipment was picked up a few days later. Excellent customer service in a segment of the industry that has earned a terrible reputation. Professional treatment from the first contact to this survey. You provided considerable value for dollars spent.
- Bruce W.
Adaptive and Prompt Shipment
So easy for the family as we were all living out of state. Made shipping seamless in order for us to keep those special pieces in the family.
- Katherine T.
Cross Country Pick Up and Drop Off Made Simple
Wonderful service
Easy to work with
Very professional
Good value
Extremely responsive....Matthew was terrific to work with
- Melinda Ziegler
The staff were exceptionally friendly and helpful, especially given some of the complications with my shipment. Would recommend.
- Katherine P.
Cross Country with Ease
Flexible! We even had to change the delivery address mid- shipment and it was no problem
- Doug F.
Flexible and Friendly, Even After Address Change
Kathy Temple is the best!!!! Love her. She answered all my questions, concerns and took away the stress I had regarding shipping a few of my recently deceased parents antiques and belongs. This was a wonderful experience. Thank you all especially Kathy Temple!
- Gail P.
Stress Free Antique Moving
Thank you for such an amazing experience! My mattress and box springs came in a timely manner and were in the same condition as when I sent it. Very pleased with TSI.
- Taunya S.
Amazing Mattress and Box Spring Experience
We were shipping 5 pieces of furniture (a couple of which were antiques) and 10 boxes from Houston, Texas to Durango, Colorado. Didn’t want to spend a fortune and didn’t have any strict time restraints. I chose TSI because they specialized in small moves. They gave me a quote online. We did not schedule the move until 6 months later at which time they asked for more precise measurements. The quoted price remained the same. Their guys were extremely careful and wrapped every piece of furniture so well that I thought there was no way they could get damaged. Although they will only guarantee to give you a call the day before delivery, they actually started alerting me about a week before as to delivery date. They unpacked everything as well as they had packed it and even placed and replaced furniture in the new house for me. Nothing was damaged! I would use this company again in a heartbeat.
- Lori Londa
