Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
The pick-up was a few weeks outside of the estimated 15 days. That was fine, When I contacted Philip Trendler, it was resolved and shipment was picked up a few days later. Excellent customer service in a segment of the industry that has earned a terrible reputation. Professional treatment from the first contact to this survey. You provided considerable value for dollars spent.
- Bruce W.
Adaptive and Prompt Shipment
Shipping is expensive, But that’s anywhere. Your prices were much better than others I shopped around for. Communication was continuous, which kept me well informed and didn't require any inquiry on my end.
- Jonathan H.
TSI Kept Me Well Informed
My Grandfather Clock arrived in perfect shape. The guys who moved it, placed it, hung the pendulum and weights (which I didn't expect). All I had to do was set the time. It's been keeping perfect time since.
- Randall N.
Attention to Detail for My Grandfather Clock
Everything went smoothly!!
- Neal G.
Great service with all that were involved
well organized, clear in expectations. you get what you pay for.
- Thomas Wallach
Moving with TSI was a great experience. They were highly communicative (before pickup and after delivery), on-time, and offered great value. The movers were careful and took pictures of everything before packing it up. Delivery was exactly on schedule. Everyone was respectful and polite. Would absolutely recommend their services and use them again.
- Aaron Greenberg
Shipping crew was amazing from pickup to drop off! Shipped wall clock with glass doors & sides…arrived in perfect condition
- Tracey P
Extremely happy that my Grandmother’s antique chest was picked up and delivered safely. It was wrapped very well and handled with care. The crew that picked up and delivered were the same two very nice men and you could tell they were experienced at handling quality furniture. Would definitely use them again. Thank you.
- Susan S.
Grandmom’s Antique Chest Delivered Safely