TSI had lowest cost for my cross country shipment of 2 antique pieces of furniture. I was a little skeptical, but very happy with end results. They wrapped the large secretary, taking extra care with the glass doors. Pick up was quick and efficient. They estimated 15-20 days for delivery, but shipment arrived in 12 days, both pieces in tact. Very satisfied customer!
- Lynnette M.
Shipment Arrived Before Quoted Time!
Items were picked up slightly ahead of the quoted schedule, but otherwise was easy to arrange and the furniture was handled with care. Everything arrived in original condition and they called a few times before delivery to give the day of arrival and then a more narrow time window to expect them to drop off.
- Tristan L
Everything went very smoothly and my items arrived unscathed. The delivery person who came to the destination drop off even worked around the fact that I couldn't meet him at the originally expected time due to my serious reaction to a bee sting...I had to go to the emergency room! Job well done all around.
- Kathy A.
Great Job, Worked Around a Timing Issue On My End
TSI operates in the shipping niche of small loads, which is not easy to find. The customer service in planning is very good. The pick up and delivery of the item were as represented. It arrived in good condition. My only thought is that the price for shipping the item was high, though not as high as some competitors. I would use TSI again.
- Vanessa H
Your service was excellent from start to finish, I wasn’t there for the pickup but my Aunt said you did a great job. Your delivery men were very courteous and helpful, they even put padding up in the elevator, which was supposed to have been done by the manager of our building. Thanks for everything, I would use your company again in a heartbeat.
- Letha R.
Excellent From Start to Finish
Very reliable Company. Pick-up was within the time frame given, staff was courteous and professional. They knew what they were doing, and got right to the quick packing of my mother's grandfather clock in Pennsylvania. Delivery was within a month's time in Montana. I might mention the key got lost in the move; but my clock guy in Montana had an extra and with a little modification made it work. Very pleased with the entire move and I would use TSI again.
- Betty B
I was impressed with Corey and his partner as they delivered and moved in the furniture and put the table back together. My sister was impressed with the movers that picked up the furniture. 2 items, brown protective bags that the dining table leaves were stored in, were not delivered. Corey remembers seeing them in the warehouse, but nobody knew whose they were and what they were. However, it is no longer a problem, because they were delivered on a later truck. I don't really understand why the leaves were ever taken out of the storage bags, because they are for protection, but it doesn't matter now. I'm satisfied, and didn't mark anything being lost for the earlier question on this survey.
- Judith A.
Great Service And Delivery
We had a good experience moving valuable dishes from NJ to TN with TSI. The window of time they gave us for delivery extended to the end of January. We were delighted that the delivery was a few days before Christmas for china and Christmas dishes! The white glove service worked well.
- Sandy Frantz
The service was excellent. Everyone was courteous and helpful. They went out to their way to make it all happen for us. We were very happy with the entire process.
- Dennis L.
Professional and Courteous Service to Florida