Service was professional, I knew what to expect, delivery guys went especially out of their way to make sure everything was perfect before they left. Would definitely use TSI again! Thanks!!
- Nancy R.
Prompt Delivery with Attention to Detail
Flexible! We even had to change the delivery address mid- shipment and it was no problem
- Doug F.
Flexible and Friendly, Even After Address Change
Carol was fantastic with customer service. I was worried about using a service like this, as you can read crazy things on the internet, but she told me she had been with the company 20+ years, and any question I asked her she was very educated and explained things clearly to me. Thank you Carol for making a stressful time in our lives less stressful!
- Doreen M.
Knowledgable Staff!
Thank you for such an amazing experience! My mattress and box springs came in a timely manner and were in the same condition as when I sent it. Very pleased with TSI.
- Taunya S.
Amazing Mattress and Box Spring Experience
I live in the Los Angeles suburbs, but I had to make arrangements to move my 85 year old sister from North Carolina to an Assisted Living Home here in LA. After doing some online research I contacted TSI and dealt with Steve Sergeant. Steve guided me through the process of the move, provided me with transportation and packing suggestions, and very fair $ estimates. He then assured me that my sister would be getting "White Glove Service" - and it was just that! Her belongings (furniture, delicate collectibles, clothing, lamps, framed pictures, etc) were delivered ahead of schedule in LA and in perfect condition. Furniture items had been professionally packed by the crew in North Carolina, and were delivered by an equally professional crew in LA. The entire experience with TSI exceeded my expectations. Bravo to a great company!
- Jerry B.
White Glove Service Across the Country!
Our very expensive leather furniture arrived wrapped in blankets and again in plastic. It arrived in perfect condition. The driver/helper were very professional. They had a difficult driveway at the pick-up location; took it in stride without complaint or extra charges. Communications were very good; when I sent an email asking for an update, I got an informative response. The only downside is the length of time to get the furniture actually picked-up and delivered. I was given an estimate of 2-3 weeks and it took almost 8-weeks for the pick-up and another 3-4 weeks to arrive. If you need definite dates, it might be problematic. The uncertainty was explained upfront and for us it wasn't an issue. But with winter/difficult driveway, it could have been a no-go. Also, I thought the cost for extra insurance was a little on the high side.
- Liz A
I had a short move from
UT to CA, easily able to schedule pick up and drop off times. Staff in both cities were professional and directly brought items into my new home. No damage to property and totally stress free for myself.
- Jacqueline King
TSI was very professional, on time, made the process very simple and delivered my mom's piano to her in assisted living. She was thrilled to have the piano given to her by her father 70 years ago back in her possession, safe and sound. Great movers!
- Andrea P
We recently had our parent's dining table and chairs shipped from CA to PA; TSI made the process so very easy. They were quick to respond to questions and the table was delivered on time, in great shape, and the team set it up exactly where we requested. We would absolutely use TSI again and in fact are repeat customers as we had shipped the same furniture from MD to CA 4 years ago. When we wanted it back, we knew exactly who to call!
- Mindy Bickel