1. How fast can I get my items where they need to go?
|Boxed and crated items
3-7 business days.
Pickup within 20 business days.
We don't guarantee exact delivery dates in order to keep our prices low, but we always try our best to work with your timeframe. Give our moving and shipping specialists a call at 1-800-626-1257 to see what we can do for you.
2. How can I ship boxes?
For household and small moves, less-than-truckload (LTL) shipping is a fast and affordable way to ship large boxes of household items, clothes, and all kinds of stuff. It’s the lowest cost service we offer because you only pay for the space your belongings take up on the truck, and it can transport your belongings anywhere in the continental US. For your convenience, we offer next-day pickup from a business, residence, or storage facility.
We can also help businesses ship boxes and crates. Learn more about our commercial freight shipping service.
3. How can I move furniture or large household items?
You can move furniture and large household items at competitive rates using TSI’s White Glove service. With White Glove service, a two-person moving crew will prepare your items for shipment, as well as provide inside pickup and delivery. Learn more about our furniture shipping services.
4. What is the most affordable way to ship furniture?
We recommend our standard furniture shipping service. With this service, a two-person moving crew will prepare your furniture for transport, and you’ll also receive inside pickup and delivery.
5. Do I have to pack my own belongings?
Whether you pack your belongings yourself depends on what level of service you require. If you’re shipping furniture, antiques, artwork, or other valuables, don’t want to pack, or are unable to pack, you’ll require our White Glove service. With White Glove service, a two-person moving team prepares your goods for shipment, including packing and inside pickup and delivery.
If you’re only shipping boxes, we recommend using our Economy service — it’s more cost-effective than White Glove service. If you choose our Economy service to ship boxes, you must pack everything yourself. Use our tips for packing to make sure your goods are prepared for transport.
6. How are moves priced?
Small moves are typically priced based on weight, dimensions, distance, type of service, and packing requirements. We can help you with those estimates — just give us a call at 1-800-626-1257.
Larger moves are usually priced by volume (ie. linear or cubic feet). If we can’t get an accurate estimate of how much stuff you have to move over the phone, we may recommend scheduling a live video chat estimate.
7. How and when do you accept payment?
Small moves and freight shipments: Payment is due when the shipment is booked. We accept Visa, Mastercard, Discover, and American Express.
Long-distance (full household) moves: Payment options depend on type of service. Call a moving specialist at 1-800-626-1257 to learn more.
8. How can I cancel a move or shipment?
You can cancel a move or shipment any time before pickup. Be aware, a cancellation fee will be incurred.
9. How can I contact TSI?
Reach our moving and shipping specialists Monday-Friday from 9:00am to 6:00pm at 1-800-626-1257.
Click on the chat icon at the bottom of your screen to live message a specialist.
10. Do you ship to Jamaica or Ghana?
We currently do not offer residential moving or shipping services internationally, including Jamaica and Ghana.
11. How do I get a quote?
We actually created guides for you so you know exactly what you'll need to get a quote.